Shipping Policy

📦 Shipping Policy – Nusa Cosmetics LLC

Company Information
Nusa Cosmetics LLC
1234 Ocean Drive, Suite 500
Miami, FL 33139, United States
Email: info@nusacosmetics.com

🌍 Shipping Zones & Delivery Times

At Nusa Cosmetics, we ship worldwide. Our standard estimated delivery times are:

  • United States & Canada: 7–14 business days

  • Europe & United Kingdom: 7–14 business days

  • Australia & New Zealand: 7–14 business days

  • Asia & Rest of the World: 7–14 business days

⚠️ Please note: Delivery times are estimates and may vary depending on the destination country, customs procedures, courier delays, or unforeseen circumstances outside of our control.

⏱️ High-Demand & Seasonal Periods

During peak demand periods (such as holidays, sales, or promotional campaigns), shipping times may be longer than usual. While we always strive to deliver your order as quickly as possible, we cannot guarantee exact delivery dates. By placing an order, you acknowledge and accept that delays may occur under these circumstances.

📩 Order Processing

  • Orders are processed within 1–3 business days after confirmation of payment.

  • Once your order is shipped, you will receive a confirmation email with tracking information.

🚚 Shipping Conditions

  • All orders are shipped with tracking and insurance.

  • If a package is lost in transit, Nusa Cosmetics LLC will resend your order at no additional cost.

  • If the tracking information shows the order as delivered but you have not received it, we will provide proof of shipment. From that moment, it will be your responsibility to open a claim directly with the courier.

❗ Important Information

  • If you refuse the delivery, do not provide the required information to the courier, or fail to collect your package, and it is returned or destroyed, we cannot issue a refund or replacement.

  • If you enter an incorrect or incomplete shipping address and the order cannot be delivered, Nusa Cosmetics LLC will not be responsible for lost packages and no refund or replacement will be offered.

  • Customs duties, taxes, or additional charges that may apply in the destination country are the sole responsibility of the customer.

✅ Customer Support

If you have any questions regarding your shipment or need assistance with your order, you can contact our support team at:
📩 info@nusacosmetics.com

We are here to help and will do our best to ensure your shopping experience with Nusa Cosmetics is safe and enjoyable.